This business is definitely one of the most dishonest ones I have dealt with in a very long time. At first they were very nice and friendly, reassured me that what they do INS covers (turns out it doesn't), charged me high fees for two different jobs in May 2023: one for water Mitigation and other for Reconstruction. They work as two separate entities but I am convinced they work together, overcharge uninformed people and share the profit. Their agreement is also very savvy, and you don't expect the worst to happen. After the work was all done and paid for, they sent me a new bill for over $1,900 - 8 months later! At first I thought it was a bill with late fees since they didn't cash my check for months (in May 2024!). I addressed it with them but they are still very aggressive asking for a payment that I was charged months after the job was done. I am not paying for it. Filing a complaint and leaving reviews so people don't get scammed by Cutting Edge Restoration.
Having a water leak is probably one of the worst headaches that homeowners experience, and Cutting Edge make the work of cleaning up the mess and rebuilding what was ruined as painless as such an unpleasant process can be. Everyone we worked with was friendly and professional, and the costs are reasonable and fair. If I have the misfortune of this episode repeating, I will certainly call them.
Our upstairs toilet leaked overnight into the downstairs bathroom. We called a plumber to detect the source of the leak. He told us to contact Cutting Edge Restoration. Drew arrived within the hour. He was knowledgeable, thoughtful, and easy to work with. Drew was punctual and continued to check on the work until the problem was resolved. I will definitely recommend Cutting Edge Restoration company.
Cutting Edge Restoration is the real deal! I had an issue with my place, and these guys were on it. What blew me away was how honest they were about what needed fixing. The guy took his time, checked everything out, and could've easily charged me for stuff I didn't need. But nope, he was straight-up honest.
I really appreciated that. In an industry where some folks try to pull a fast one on you, it was refreshing to have someone who just wanted to fix what actually needed fixing. It's like a breath of fresh air.
I'm definitely sticking with Cutting Edge Restoration for any future problems. When you find honest folks like them, you stick with them. Can't recommend them enough – if you've got an issue, these are the guys to call. Trust me, you won't be disappointed.
Cutting Edge Restoration did a wonderful job rebuilding my bathroom after an extensive leak from the bathroom on the floor above. They quoted a reasonable price, gave me an estimated timeline that they stuck too, other than minor supply chain issues not caused by them. The workmen were profession and kept the work surrounds as neat as possible. Work was done within the budget and I have been using the bathroom, including a large fertile shower and could not be happier. If you use this company you will not regret it.